Data management

Data controller

K LEVEL PROPIETATS
NRT: F-327985-A
Carrer del Solà, edifici Prat de la Solana, bloc B, 1r 2a
AD200 Encamp
Principality of Andorra
Phone: (+376) 660 654
Email: level@klevelpropietats.com

Purposes

Depending on the nature of the request, the personal data provided will be processed for the following purposes:

• Managing and responding to enquiries and requests for information made through the Website.
• Managing requests for information about properties, viewings or meetings.
• Responding to requests for property valuations and market studies.
• Managing requests from owners interested in selling or letting their properties.
• Responding to requests from buyers or investors and, where applicable, requests for access to properties marketed on a restricted or off-market basis.
• Managing enquiries about real estate, advisory and owners’ association management services.
• Managing requests to take part in K LEVEL Partner in Climb and contacts referred by Partners.
• Sending commercial communications about properties, news, services and content of K LEVEL PROPIETATS, only when the data subject has authorised it.
• Complying with applicable legal obligations and, where appropriate, establishing, exercising or defending claims.

K LEVEL PROPIETATS does not take decisions based solely on automated processing that produce legal effects concerning data subjects or similarly significantly affect them.

Legal basis for processing

The legal basis for processing will depend on the specific purpose:

• the application of pre-contractual measures at the data subject’s request and, where a contractual relationship exists, the performance of the contract
• the consent of the data subject for sending commercial communications and for any other processing that requires it
• compliance with the legal obligations applicable to K LEVEL PROPIETATS
• the legitimate interest of K LEVEL PROPIETATS in responding to certain general enquiries, managing communications relating to its activity and defending its rights and legitimate interests, provided that this interest is not overridden by the rights and freedoms of the data subject.

Categories of data processed

Depending on the request or service, the following may be processed:

• identification data
• contact data
• data relating to the property about which information or a service is requested
• information relating to the data subject’s real estate needs, preferences or interests
• professional data or data relating to the representation of a legal entity, where applicable
• other data provided voluntarily by the data subject that are necessary to manage their request.

As a general rule, K LEVEL PROPIETATS does not request special categories of personal data through the Website’s forms.

Categories of data subjects

Data subjects may include, among others:

• users of the Website
• people who make enquiries or requests for information
• owners interested in selling or letting properties
• potential buyers, tenants or investors
• people interested in property valuations or market studies
• people interested in off-market properties
• people who request to take part in K LEVEL Partner in Climb and people referred by Partners
• people who request information about other services of K LEVEL PROPIETATS.

Recipients and data processors

Personal data will not be disclosed to third parties unless the disclosure is necessary to manage the service requested, there is a legal obligation or another legal basis applies that permits it. The data may be accessible to:

• public administrative bodies, authorities or courts when there is a legal obligation or a lawful request
• service providers to K LEVEL PROPIETATS that need access to certain personal data on its behalf, acting as data processors and subject to the safeguards required by the applicable law.

The use of certain technology providers may mean that personal data are processed in, or accessible from, outside the Principality of Andorra. In that case, the transfer will be carried out on the basis of an adequate level of protection or, failing that, of appropriate safeguards or another valid basis provided for by the applicable law. Further information is available in the Privacy policy.

Retention

Personal data will be kept for as long as necessary to fulfil the purpose for which they were collected.

When the request gives rise to a contractual or professional relationship, the data will be kept for the duration of the relationship and, thereafter, for the legally applicable periods.

Data processed for sending commercial communications will be kept for as long as the data subject does not withdraw their consent or ask to stop receiving them.

When it is necessary to keep certain data to comply with legal obligations or to address possible liabilities, they will be kept for the legally required periods.

Rights

The data subject may exercise, where applicable, the rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw at any time the consent given for any processing based on consent.

To exercise these rights, a request may be sent to: level@klevelpropietats.com

The data subject may also lodge a complaint with the Andorran Data Protection Agency (APDA) if they consider that the processing of their personal data does not comply with the applicable law.

Additional information

More detailed information about the processing of your personal data is available in the Privacy policy on the Website.